Vimaan Desk Private Limited provides specialised passenger baggage logistics and airport-support services for passengers, airlines, airports and aviation partners.
We connect the different stages of the baggage journey - from a passenger's home to the airport and from the arrival terminal to the final destination. Our solutions are designed for convenient, accountable and technology-enabled baggage support.
Talk to our teamFinding a lost item at the airport does not always complete the passenger's problem. After the airport completes its ownership verification and authorises the item's release, Vimaan Desk coordinates its collection and delivery to the verified recipient.
This service helps passengers avoid unnecessary airport visits while enabling airport Lost and Found teams to offer a convenient post-recovery delivery solution.
Vimaan Desk supports passenger communication, baggage-status coordination and final-mile delivery after the relevant airline or ground-handling stakeholder authorises the baggage for release.
Our objective is to make the baggage recovery journey more organised, visible and passenger-friendly.
We help passengers move eligible excess baggage separately based on the destination, weight, item category, serviceability and applicable transportation requirements.
Our Airport-to-Home service supports the collection and delivery of eligible baggage from an agreed airport handover point to the passenger's home, hotel, office or another approved destination.
The service is designed to reduce physical effort and make the passenger's arrival journey more comfortable.
Vimaan Desk provides baggage support from the passenger's home or another approved location to an agreed airport handover point. The final scope of service is determined according to the applicable airport and airline requirements.
We support baggage movement within a city as well as between different cities. Intracity services may include home-to-airport, airport-to-home, hotel-to-airport and other local baggage movements.
Intercity services help passengers send eligible baggage separately to another city when it does not need to travel with them on the same flight. All movements remain subject to item eligibility, serviceable locations and applicable transportation conditions.
Vimaan Desk is developing Home Check-in Support Services to make the departure journey easier before passengers reach the airport.
Airline check-in, baggage acceptance, security screening and carriage approval will remain under the authority of the relevant airline and airport stakeholders. The service will be implemented only according to the scope and approvals agreed for each project.
Through Protect My Luggage, passengers can select an additional protection and service-assurance option for eligible baggage movements.
The applicable benefits, protection limits, conditions and support procedures are clearly defined for the selected service.
Some passengers need more than transportation. They may require physical or coordination assistance at different stages of the baggage journey.
For passengers, we reduce physical effort, unnecessary airport visits, fragmented communication and uncertainty during baggage movement.
For airlines and airports, we provide specialised baggage services that can improve passenger experience, reduce avoidable coordination and create relevant ancillary-service opportunities.
Vimaan Desk is building a connected service environment where passenger baggage can move beyond the terminal with greater convenience, visibility and accountability.