Terms & Conditions – Vimaan Desk

• Bag / Baggage: Suitcase, duffel, carton, or similar package accepted for transport.
• Order / Booking: A confirmed service request assigned an Order ID.
• SLA: Service time commitment (e.g., Same-Day, Next-Day) displayed at time of booking.
• Protection Plan: Optional coverage tier purchased to increase payout limits.
• Proofs: Photos, seal IDs, OTP logs, ID / address verification and handover records.

• All pricing is in INR and may vary based on bag size / weight, distance, city, demand and selected add-ons.
• Full payment is generally required at the time of booking.
• Discounts or coupons are subject to specific terms and cannot be combined with other offers unless explicitly permitted.
• We may decline or cancel bookings in case of operational, regulatory, compliance or safety issues. Refunds will follow our Refund Policy.

• You must ensure the baggage is packed securely using durable materials.
• Fragile or high-value items should be pre-declared; lack of declaration may reduce compensation eligibility.
• We may refuse poorly packed items or those that violate applicable laws, airline, or security rules.

Customers must not include:

• Cash, precious metals, jewelry, watches or high-value collectibles.
• Hazardous materials: explosives, flammables, corrosives, gases, lithium batteries (improperly packed).
• Weapons, ammunition, illegal items or contraband.
• Perishables, live animals, human remains, biological samples.

Any violation may result in:

• Service cancellation without refund.
• Reporting to relevant authorities.
• Liability exclusions on claims.

• Staff may request verification of ID and pickup address, apply tamper-evident seals and capture photo proofs during handover.
• Transit may involve partners including airline belly-hold services or licensed ground logistics.
• Delivery requires OTP and / or valid ID verification.
• If the recipient is unavailable, redelivery may be rescheduled, possibly with additional fees.

• SLA commitment applies only to eligible lanes / time windows shown during booking.
• SLA does not apply during disruptions beyond our control such as adverse weather, airport congestion, regulatory checks, strikes, road incidents or force majeure.
• Delay compensation (if included in purchased protection tier) follows the relevant plan terms.

• Standard bookings include essential handling safeguards but do not automatically include coverage for item value.
• Compensation is limited to the level of protection purchased (if any) for each bag.
• Claims for sentimental, indirect or consequential losses are not covered.
• Claims require evidence of purchase value; depreciation or policy excess may apply.

• Loss or damage must be reported within 24 hours of delivery (or scheduled delivery).
• Documents required may include:
  • Order ID
  • Seal and bag photos
  • Proof of value (bills / receipts)
  • Packing photos
• Investigations may involve review of custody scans and partner records.
• Settlement will be according to the insured / protection tier selected.

• Free cancellation is generally allowed until crew dispatch. After dispatch, service charges or visit fees may apply.
• If the customer is unavailable during the pickup window, revisit charges may be applicable.
• Refunds are issued as per our Cancellation, Refund & Compensation Policy and processed to the original payment method where possible.

Customers agree to:

• Provide accurate pickup / delivery address details and remain reachable by phone.
• Ensure bags are ready and accessible at the scheduled time.
• Comply with safety and security requirements, including inspection requests by authorized personnel.
• Avoid abusive behaviour towards staff or interference with operations.

We process customer data strictly as per our Privacy Policy, including for:

• Identity verification.
• Service continuity and tracking.
• Regulatory and security compliance.

Operational photos and logs form part of our safety workflow and are retained according to audit norms.

All branding, trademarks, website / app content and process designs are owned by Vimaan Desk or used under license. Unauthorized use, copying, or modification is strictly prohibited.

By using our service, you agree to receive:

• Mandatory transactional notifications — OTPs, delivery updates, billing and support communications.
• Optional marketing messages — which you may opt out of at any time via unsubscribe options or by contacting support.

These Terms are governed by the laws of India. Courts in New Delhi will have exclusive jurisdiction, subject to any mandatory arbitration / conciliation requirements applicable by law.

We may modify these Terms periodically. Updates will be published on our website. Continued use of our services after any revision indicates acceptance of the updated Terms.

Vimaan Desk

📧 Email: support@vimaandesk.com
📞 Phone: +91 78359 30123
🌐 Website: www.vimaandesk.com