Privacy First

This Privacy Policy explains how Vimaan Desk (“we”, “our”, “us”) collects, uses, shares and protects your personal data when you visit our website, make a booking or use our services. By using our services, you agree to the practices described here. This summary is for convenience and transparency and does not replace detailed contractual terms in our Terms & Conditions.

Aligned with India’s Digital Personal Data Protection Act (DPDP), 2023 Last Updated: March 2026

Privacy Policy

Your trust matters to us. This policy describes what data we collect, why we collect it, how we protect it and the choices you have regarding your information.

This Privacy Policy explains how Vimaan Desk (“we”, “our”, “us”) collects, uses, shares and protects your personal data when you visit our website, make a booking or use our services.

By using our services, you agree to the practices described here. This summary is for convenience and transparency and does not replace detailed contractual terms in our Terms & Conditions.

We may collect the following categories of data:

  • Identity: Name, email, phone, gender (optional), ID verification when required for pickup / delivery compliance.
  • Contact & Address: Pickup / delivery addresses, alternate contacts, location notes.
  • Booking & Transaction: Order details, bag count / size, add-ons (like insurance), dates, payment status, invoices.
  • Operational Proofs: OTP logs, seal IDs, photo proofs at pickup / delivery, timestamps, tracking events, support tickets.
  • Device & Usage: IP address, browser / OS, pages viewed, cookies, analytics events, referral source.
  • Communications: Emails, chat / WhatsApp messages, feedback, claims documentation.

We do not store full card / payment instrument data on our servers; payments are processed by PCI-DSS–compliant payment gateways.

We use your data to:

  • Provide and manage services: booking, pickup, transport, delivery, tracking and support.
  • Verify identity and ensure security: OTP verification, fraud prevention, operational audits.
  • Process payments, generate invoices and handle refunds / claims.
  • Improve website and services via analytics and performance metrics.
  • Send transactional messages such as status updates, OTPs and receipts.
  • Send marketing communications only with your consent.
  • Comply with applicable laws and regulatory requirements.

We process personal data on the following grounds:

  • Consent: e.g., marketing and some optional details you choose to share.
  • Contractual necessity: to deliver the service you book.
  • Legitimate interests: service improvement, fraud prevention and security.
  • Legal compliance: tax, safety, and law-enforcement obligations.

You may withdraw marketing consent at any time using unsubscribe links or by contacting us.

We share data only with trusted, regulated service providers essential to operations, such as:

  • Logistics / carrier partners
  • Payment gateways
  • Customer support / communication tools
  • Analytics and security services
  • Regulatory and legal authorities when required by law

We do not sell your personal data. Aggregated or anonymized data may be used for analytics that does not identify you.

We use cookies and similar technologies, including:

  • Essential cookies — for booking flow, security and login.
  • Analytics cookies — to understand performance and improve services.

You may block cookies in your browser, but some features of the website may not function correctly.

We retain data:

  • For as long as needed to provide services you request.
  • To comply with legal, tax and audit requirements.
  • To resolve operational disputes or fulfil safety obligations.

Operational logs (photos, seals, OTP records) are deleted or anonymized after applicable compliance timelines.

We use technical and administrative safeguards such as:

  • Encrypted data transmission (HTTPS)
  • Role-based access controls
  • Secure vendor agreements and NDAs
  • Continuous monitoring and periodic review of systems

No system is 100% secure; however, we continuously improve our protections in line with industry best practices.

Under the DPDP Act and applicable laws, you may:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete data.
  • Withdraw consent (for example, from marketing communications).
  • Request deletion where legally permissible.
  • Raise concerns or complaints regarding our privacy practices.

To exercise your rights, contact us at:
📩 support@vimaandesk.com
Subject: “Privacy Request”

We do not knowingly collect personal data from anyone under the age of 18.

If you are a parent or guardian and believe that a minor has provided us with personal data, you may request deletion using the contact details in this policy.

Some service providers or processors may store or process information outside India. Where such transfers occur, we ensure compliance with applicable legal safeguards and data protection standards.

We may update this Privacy Policy periodically to reflect changes in law, technology or our services. The latest version will always be posted on this page with an updated “Last Updated” date.

Continued use of our services after any update will constitute your acceptance of the revised policy.

Vimaan Desk — Privacy Office

📩 Email: support@vimaandesk.com
📞 Phone: +91 78359 30123

🏢 Address:
Shipaxis Courier Cart Pvt Ltd
B1 / 630, 2nd Floor, Janakpuri West
New Delhi – 110058, India

This Privacy Policy works alongside our Terms & Conditions and service-specific declarations. In case of any conflict, the more detailed contractual terms will prevail.