Insurance, Liability & Claims Policy

Protection covers physical loss or physical damage to baggage during custody by Vimaan Desk or authorized partners.

📝 Coverage applies only if:

• The bag was sealed by our staff at pickup
• OTP and scan handover logs verify continuous custody
• Loss / damage occurred while under Vimaan Desk control

Depreciation, per-item caps and category-wise limits may apply based on product type and age.

Exclusions include (but are not limited to):

• Cash, banknotes, bullion, precious metals / stones, jewelry
• Watches above ₹10,000, collectible items, antiques, fine art
• Electronic items unless declared and pre-approved
• Perishables, liquids, food, medicines
• Hazardous / dangerous goods, firearms, ammunition
• Fraud, misrepresentation, or unauthorized access
• Pre-existing damage, wear & tear, loose parts, scratches
• Emotional / sentimental value and consequential or indirect losses

If prohibited items are found, the claim becomes void and legal action may be initiated as per law.

⏱ Report immediately:

• Within 24 hours of delivery or expected delivery

📩 Send an email to: support@vimaandesk.com
Subject: “Insurance Claim – [Order ID]”

Required documents:

• Order ID and identity proof
• Photos of bag (before & after transit)
• Seal ID & operational labels clearly visible
• Proof of value (invoice / bills / declaration)
• Tracking screenshots / proofs of delivery issue
• Any additional documentation requested by our team

Assessment window: 7–10 business days.
Approved claims are settled to your bank / UPI within 3–7 business days after approval.

If you did not opt for any coverage tier, liability is limited to:

Maximum ₹2,000 per bag

(This is a goodwill & handling liability cap — not the market valuation of the contents.)

This goodwill liability does not apply if:

• The bag was improperly packed
• Prohibited / restricted items were included
• The bag was locked in a manner preventing mandatory inspection when required

To comply with BCAS, customs and safety laws, Vimaan Desk and its partners may:

• Open baggage in the presence of security officials if required
• Repack items if the container is unsafe or risks damage during transit

Records such as photos, video or notes may be maintained in such cases for security and audit purposes.

Delay compensation (if included in your selected plan) applies only when delay is:

• Within our control
• Not due to weather, strikes, security hold, airport congestion, regulatory interventions or operational closure

Compensation may be issued as:

• Refund adjustment, OR
• Vimaan Desk promo credit

Where baggage moves through third-party carriers or airlines, liability may be governed under:

• Applicable carrier acts and aviation regulations
• International conventions and treaties
• Airport, customs and security mandates

In such cases, payout will be limited to whichever policy terms (carrier or Vimaan Desk) provide the lower liability ceiling.

False reporting, tampering with seals or misrepresenting contents / value may lead to:

• Immediate claim rejection
• Blacklisting of the customer account
• Legal proceedings under IPC, cyber and fraud-related laws

We may amend this policy periodically to align with:

• Regulatory and legal changes
• Airline / courier partner requirements
• Updated internal service standards and risk guidelines

The latest version will always be published on this page with a “Last Updated” timestamp. Continued use of the service after updates will be treated as acceptance of the revised terms.

Vimaan Desk — Claims & Risk Management

📩 Email: support@vimaandesk.com
📞 Phone: +91 78359 30123

🏢 Address:
Shipaxis Courier Cart Pvt Ltd
B1 / 630, 2nd Floor, Janakpuri West
New Delhi – 110058, India