Mumbai Airport Lost & Found Helpline Explained
Losing a bag, wallet, passport, phone, or personal item at the airport can be stressful. Mumbai Airport, officially known as Chhatrapati Shivaji Maharaj International Airport (CSMIA), provides a Lost & Found service to help passengers report and recover misplaced belongings.
The official Mumbai Airport Lost & Found service records unclaimed items found inside airport terminals and stores them under the supervision of the Duty Terminal Manager.
Official Mumbai Airport Lost & Found Helpline
For Lost & Found queries at Mumbai Airport, passengers can contact the Airport Contact Centre at:
Lost & Found Helpline: +91 22 66851010
Mumbai Airport also provides a 24/7 general airport helpline for airport-related assistance:
CSMIA 24/7 Helpline: 1800-572-111111
Lost & Found Claim Timings
The Lost & Found claim window generally operates between:
9:30 AM to 5:30 PM
It is usually closed on 2nd and 4th Saturdays, Sundays, and public holidays. Passengers should confirm availability before visiting the airport to claim an item.
Where Are Lost Items Kept?
Items found at Mumbai Airport terminals are deposited with the Lost & Found department after proper documentation. The record may include the item description, contents, date and time of deposit, and depositor details.
Unclaimed items may be transferred to a warehouse after 24 hours or by 9:00 AM the next day, whichever is earlier.
Terminal Locations for Lost & Found
Terminal 1
Lost & Found assistance is available near the Airport Police Station at Terminal 1, Santacruz East, Mumbai.
Terminal 2
At Terminal 2, Lost & Found assistance is located near the Ground Transportation Lobby, Level 1, Sahar, Mumbai.
How to Report a Lost Item at Mumbai Airport
If you have lost an item at Mumbai Airport, follow these steps:
- Call the Lost & Found helpline or airport contact centre.
- Provide your travel details, including flight number, terminal, date, and time.
- Describe the lost item clearly, including brand, colour, size, contents, and any unique identification marks.
- Submit a lost item report through the official Mumbai Airport Lost & Found enquiry form, if required.
- Wait for confirmation before visiting the airport to collect the item.
Documents Needed to Claim a Lost Item
To claim a lost item, passengers may need to carry:
- Government-issued photo ID
- Boarding pass or flight ticket
- Proof of ownership, if available
- Authorization letter, if someone else is collecting on your behalf
Items Lost Inside the Aircraft
If your item was left inside the aircraft, you should contact the airline directly. Mumbai Airport Lost & Found generally handles items misplaced inside airport terminals, while airlines manage belongings left onboard flights.
Important Tips for Passengers
- Report the lost item as soon as possible.
- Share accurate terminal and location details.
- Keep your phone available for follow-up calls.
- Do not share sensitive personal information with unofficial sources.
- Always verify contact numbers from the official Mumbai Airport website.
Conclusion
The Mumbai Airport Lost & Found helpline helps passengers report and recover missing belongings at CSMIA. Whether you lost a suitcase, mobile phone, wallet, passport, or travel document, contacting the official helpline quickly and providing accurate details can improve your chances of recovery.
For the safest experience, always use the official Mumbai Airport Lost & Found service and confirm timings before visiting the airport.