Kolkata Airport Lost Item Recovery Helpline
Losing a mobile phone, wallet, laptop, passport, bag, or important document at Kolkata Airport can be stressful. The good news is that Netaji Subhas Chandra Bose International Airport has a Lost & Found process to help passengers report and recover misplaced belongings.
Kolkata Airport’s Lost & Found office is managed through the Airport Manager / AAI team. As per airport information, passengers can contact the Lost & Found enquiry desk at 033 25691002 / 9674721815. Another listed Lost & Found contact is 033 2511 8036. Service availability is generally round-the-clock, but passengers should confirm before visiting.
Where Is the Lost & Found Office at Kolkata Airport?
The Lost & Found office is listed at the Airport Manager office, Departure Lower Level, Terminal 2, non-restricted area, near Gate No. 3C. If your item was found inside the terminal, airport staff or agencies usually deposit it with the Lost & Found department after recording item details.
What to Do Immediately After Losing an Item
- Stay calm and note the exact location where you may have lost the item.
- Check your boarding gate, security tray, waiting area, washroom, food court, or baggage belt area.
- Contact the Kolkata Airport Lost & Found helpline as soon as possible.
- If the item was left inside the aircraft, contact the airline immediately.
- Keep your boarding pass, ticket, and ID proof ready.
Documents Required to Claim a Lost Item
To claim an item, passengers may need to provide:
- Copy of boarding card or proof of journey
- Government-issued ID proof such as Aadhaar, passport, voter ID, or driving licence
- Detailed description of the lost item
- Duly filled claim form
- Authorization letter if someone else is collecting the item on your behalf
Important Claim Timeline
Lost items may be collected from the terminal within the initial period after deposition. After that, items may be moved to the Materials Management department near the Cargo Building, Gate No. 7, NSCBI Airport, Kolkata. As per available airport guidance, lost items are generally safe-kept for up to three months from the date of deposition.
Items Commonly Lost at Kolkata Airport
- Mobile phones
- Laptops and tablets
- Wallets and purses
- Passports and travel documents
- Headphones and chargers
- Jewellery and watches
- Bags and luggage
- Books, jackets, and personal accessories
Lost Baggage vs Lost Item: Know the Difference
If your checked-in baggage is missing after arrival, you should contact your airline baggage service desk first. Airlines are responsible for checked baggage from check-in to baggage collection. However, if you lost an item inside the airport terminal, security area, lounge, restroom, shop, or waiting area, you should contact the airport Lost & Found department.
Tips to Recover Your Item Faster
- Share the exact date, time, and location of loss.
- Give a clear description, brand, colour, size, and any unique mark.
- Provide flight number and boarding pass details.
- Call the airport Lost & Found helpline before visiting.
- Carry original ID proof when collecting the item.
Final Words
If you have lost something at Kolkata Airport, do not panic. Contact the Lost & Found helpline quickly, provide accurate details, and keep your travel documents ready. Acting fast increases the chances of recovering your lost item safely.